Overview

Masternaut | Customer Support Agent (Swedish)

Our Client is one of Europe’s largest providers of telematics solutions. Founded in 1996, the company now employs over 300 telematics specialists and has more than 10,000 customers.

They are the market leader in terms of installed units in the UK and France. Their office based in Leeds are seeking a Customer Support Agent (Swedish) with over 1 years’ experience in providing customer service (ideally technical) to join them on a permanent basis.

BH14750

What will a Customer Support Agent (Swedish) do?

  • Working as part of a Helpdesk team with the common goal of ensuring our customers are sufficiently supported
  • Carrying out remote triage and technical fixes to address issues
  • Continuous improvement – working with support teams to reduce in-life failures
  • Liaising with customers and providing regular updates and feedback on reported issues
  • Managing and tracking outstanding tasks to be triaged
  • Timely updating of the in-house systems
  • Identify and escalate situations requiring urgent attention

What does the Ideal Candidate Look Like?

  • Fluent Swedish speaker
  • 1+ years’ experience in providing customer service- ideally technical
  • Strong communication skills
  • IT qualification would be a bonus
  • Ability to work outside of normal hours if required

Still Interested in this Opportunity?

Submit your CV (in a Microsoft Word format) today!

OR

Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com

Please don’t hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040 or +353 (0)21 2028035.

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