Social Media Customer Support Specialist

Based in the heart of Dublin 2, our client is a world leading online marketplace who are at the forefront of their industry.

They require a Social Media Customer Support Specialist with a minimum of 1 years’ experience in Customer Service for a marketing, advertising, or public relations company to join them, initially on 18-month contract.

As a Social Media Specialist, you tackle each day variety of tasks, some of which require you to make judgement calls. You follow workflows independently and prioritize the tasks assigned to you based on urgency and importance.

Our client is currently conducting all interviews online and are onboarding all new workers remotely.

Job Reference: BBBH 19386

What will Social Media Customer Support Specialist do?

  • Effectively manage the day-to-day sensitive, high risk reactive & proactive communications on Twitter, Facebook and other social media channels within set SLAs and KPIs.
  • Triage and delegate customer situations that require case management.
  • Pinpoint trends and be able to recommend improvements to workflows//product and the day-to-day operations in general.
  • Keep up to date regarding to workflow changes and completing cross-functional trainings in a timely manners.

What does the Ideal Candidate look like?

  • Minimum 1 year experience in Customer Service for a marketing, advertising, or public relations company.


  • Competitive Salary, with great onsite benefits including free canteen, unlimited (top class) coffee, tea, soft drinks and much more.
  • Work Laptop, phone (most roles) and latest tools and technologies.
  • State of the art modern office.
  • Expanding workforce with options for permanent positions and career progression for top performers.
  • The experience of working with a company that will make your CV stand out from the crowd.
  • Tax Saver Travel tickets
  • Bike to work scheme.
  • Employee referral scheme.

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!


Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com

Please don’t hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040

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