Overview

French Customer Support Specialist

Based in the heart of Dublin 1, our client offers a world leading CRM platform that provides software and support to help customer’s grow their business.

They require a French Customer Support Specialist to join them on a permanent basis. You will have 1+ years customer support experience, and fluent level French.

In this role, you will be responsible for working directly with our client’s customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow.

Our client is currently conducting all interviews online and are onboarding all new workers remotely.

Job Reference: BBBH 19314

What will French Customer Support Specialist do?

  • Develop a deep knowledge of our client’s software to remove technical barriers for their customers and help them navigate a variety of tools
  • Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries
  • Partner with product and engineering teams to identify and diagnose software issues to fix and improve the product experience for customers
  • Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
  • Collaborate cross-functionally to more deeply engage customers with our client’s platform, and improve the overall customer experience
  • Show composure, resilience, and flexibility in our client’ s fast-paced ever changing environment, and also as an internal advocate for evolving customer needs.
  • Serve as a role model and trusted advisor on the team showcasing ownership of even the most complex and sensitive issues

What makes this role attractive?

  • Generous remuneration and stock units
  • Interactive employee training and onboarding
  • Education allowance
  • Pension
  • Health Insurance
  • Life Assurance
  • Long term illness cover
  • Free breakfast and lunch catered on-site
  • 25 days holidays
  • On-site gym and fitness workshops

What does the Ideal Candidate look like?

  • 1+ years customer support experience
  • Fluent French and English

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!

OR

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Please don’t hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040

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