Overview

Partner Operations Specialist

Based in London, our client is renowned for their continuing advancements in online technologies that have changed the world. An ambitious, fast paced forward thinking company with a very creative culture.

Our client is currently conducting all interviews online and are onboarding all new workers remotely.

They require a Partner Operations Specialist 2+ years of experience in operations, account management or customer support. Joining on a 12-month contract, the successful candidate will directly support our client’s users, provide delightful partner support experiences, and help to reduce issues on our client’s platform.

Job Reference: BBBH 19062

What will a Partner Operations Specialist do?

  • Provide our client’s users with a delightful, high touch and effective support experience.
  • Respond to inbound partner inquiries about product features, insights, bugs, etc.
  • Troubleshoot complex issues and translate pain points to effectively resolve issues.
  • Improve support workflows around issue resolution and product insights.
  • Spot trends in partner issues and communicate feedback to product team.
  • Help build and maintain central knowledge base.
  • Train new employees on current workflows, standard processes, and internal tools
  • Develop product and use case specialization to improve quality of support.

What does the Ideal Candidate look like?

  • 2+ years of experience in operations, account management or customer support
  • Experience in a partner/ client facing role.
  • Experience using Excel and/or basic data & insights tools.
  • Fluency in English in a business environment
  • Media experience a bonus.
  • Able to work non-traditional hours (outside of 9am-6pm) occasionally.

Benefits?

  • Competitive Salary.
  • Work Laptop, phone (most roles) and latest tools and technologies.
  • 25 days annual leave (pro-rata) plus paid bank holidays.
  • Expanding workforce with options for permanent positions and career progress ion for top performers.
  • The experience of working with a company that will make your CV stand out from the crowd.

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!

OR

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