Overview

Customer Success Manager

Our client is one of the most famous names in the IT industry who have for several decades been pioneers in the industries, remaining as one of the world’s top IT companies and employers. With an EMEA Headquarters in Dublin 18 they continuously improve work processes, employee experience and the tools they use to be successful.

Our client is currently conducting all interviews online and are onboarding all new workers remotely.

They require a Customer Success Manager with 1+ program lead experience/ client implementation/ customer success within cloud adoption to join them until June 30th +Extension.

The Program manager is responsible for technology adoption and change management and holding aligned account teams accountable to deliver Cloud adoption.

Job Reference: BBBH 18975

What does the Ideal Candidate look like?

  • 1+ program lead experience/ client implementation/customer success within cloud adoption
  • Knowledge of Modern workplace cloud technologies (Messaging, Collaboration (Teams/SharePoint)

What will a Customer Success Manager do?

  • Put in place programmatic approach (scope defined/approach/governance & reporting)
  • Hold aligned account teams accountable to deliver Cloud adoption ( put pressure in the system/accountability
  • May require a ‘lean in’ approach where resource gaps are identified and in order to deliver the expected outcome
  • Help build a repeatable process (role/governance/artifacts & train up people on best practice)
  • Link and create synergies with Channel account team resources who will drive the Cloud adoption via partner
  • Also, there may be other minor or mini projects as spin off of core activity

Benefits?

  • The company has consistently been voted one of the best large companies to work for in Ireland.
  • Great onsite subsidized canteen with top class food.
  • On-site parking and close to Luas and bus links.
  • Very flexible and grown up working environment.
  • A diverse multicultural environment.
  • 25 days annual leave (pro-rata) per annum plus paid bank holidays.

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!

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