Team Leader (Service Monitoring)

Our client a leading, international internet services provider is looking to hire a Team Leader (Service Monitoring). You should have experience in IT service monitoring projects and at least a year’s experience in team management with more than 10 members gained in an MSP environment to join their expanding team in Dublin.

This is an excellent opportunity to work alongside a very experienced team and build your skills and grow your career in a rapidly expanding office.

This role will initially be on a 12-month contract with a view to extension or permanency.

Job Reference: BBBH 18630

Your role will involve

  • Onsite management and delivery and quality control of alarm handling
  • Escalations management
  • Working as part of a 24/7 team to monitor issues
  • Collaborate with System Engineers to communicate any issues in their areas of responsibility
  • Ensure that there is follow-up on all alarms
  • Work with other global monitoring teams to ensure alignment in terms of process and strategy
  • Develop and deliver regular reports on alerting metrics including but not limited to quantity, timing, completion and repetition, across all production systems
  • Continuously look for ways to improve the Monitoring operational process

You must have as a minimum

  • Experience in IT service monitoring projects and at least a year’s experience in team management with more than 10 members, gained in an MSP environment
  • Bachelor’s Degree in Computer Science / Telecommunications or equivalent experience as a monitoring engineer in a SaaS / PaaS environment (e.g. AWS/Salesforce), with focus day to day service management.
  • Experience operating in a Linux environment
  • Close attention to detail is a must, and should be a natural attribute
  • Soft skills: Devoted, proactive, good at getting along with others, team spirit, and good communication and coordination skill


  • A very competitive salary.
  • 25 days annual leave.
  • Superb Dublin City Centre location close to all amenities and transport.
  • Laptop, mobile etc.
  • Plus other usual benefits.

Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!


Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com

Please don’t hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040.

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