Customer Support Agent (Trilingual)
We are recruiting a new team of Customer Service Agents who speak fluent English and two other languages (French, Germany, Polish, Turkish, Portuguese, Italian, Spanish are preferred). You will join a leading internet services provider in Dublin 4, to assist with the support of internet services to their customers/clients.
This is an excellent opportunity to work alongside a very experienced team, and this is a great opportunity to build your skills and grow your career in a rapidly expanding office. This team is responsible for improving their internal processes and providing valuable feedback on product performance.
This role will initially be on a 12-month contract with a view to extension.
Our client is currently conducting all interviews online and are onboarding all new workers remotely.
Job Reference: BBBH 18346
Your role will involve
- Diligently follow up with customers, especially when an issue cannot complex be resolved quickly and provide update throughout resolution process.
- Develop improvement actions in a timely manner, coordinate related departments to solve problems, and close the issue in a timely manner.
- Monitor ongoing customer interactions with the product, ensuring customer needs are being met and services are aligned.
- Review the data collected from tools to modify it with the right classify, to keep the tool improve classification accuracy.
- A very competitive salary
- 25 days annual leave
- Superb Dublin 4 location close to all amenities and transport
- Laptop, mobile etc
- Plus other usual benefits
- 2+ years customer service experience, ideally in an internet type company or support their clients
- luent English and two other languages (French, Germany, Polish, Turkish, Portuguese, Italian, Spanish are preferred)
- Business experience of translating written material from English to native language a plus
- Strong IT skills
Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com
Please don’t hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040.