Overview

Customer Support Agent (Trilingual)

We are recruiting a new team of Customer Service Agents who speak fluent English and two other languages (French, Germany, Polish, Turkish, Portuguese, Italian, Spanish are preferred). You will join a leading internet services provider in Dublin 4, to assist with the support of internet services to their customers/clients.

This is an excellent opportunity to work alongside a very experienced team, and this is a great opportunity to build your skills and grow your career in a rapidly expanding office. This team is responsible for improving their internal processes and providing valuable feedback on product performance.

This role will initially be on a 12-month contract with a view to extension.

Our client is currently conducting all interviews online and are onboarding all new workers remotely.

Job Reference: BBBH 18346

Your role will involve

  • Diligently follow up with customers, especially when an issue cannot complex be resolved quickly and provide update throughout resolution process.
  • Develop improvement actions in a timely manner, coordinate related departments to solve problems, and close the issue in a timely manner.
  • Monitor ongoing customer interactions with the product, ensuring customer needs are being met and services are aligned.
  • Review the data collected from tools to modify it with the right classify, to keep the tool improve classification accuracy.

Benefits

  • A very competitive salary
  • 25 days annual leave
  • Superb Dublin 4 location close to all amenities and transport
  • Laptop, mobile etc
  • Plus other usual benefits

Minimum Requirements

  • 2+ years customer service experience, ideally in an internet type company or support their clients
  • luent English and two other languages (French, Germany, Polish, Turkish, Portuguese, Italian, Spanish are preferred)
  • Business experience of translating written material from English to native language a plus
  • Strong IT skills

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!

OR

Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com

Please don’t hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040.

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